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   FAQ
  • 1. What is Serviced Apartments Asia.com?

    Serviced Apartments Asia.com is a specialized web portal where you can get information, receive customized recommendations, and book Serviced Apartments at the lowest possible rates. You can book apartments online, by telephone or fax.
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  • 2. How can I book Serviced Apartments and Hotel Apartments?

    You can book apartments online, by telephone or fax.
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  • 3. Do I need to register on your website for booking?

    While we encourage you to register, you can also make a booking through our speed booking facility online without registering. If you book by telephone, you do not need to register.
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  • 4. I booked online, by telephone, or by fax. What is next?

    After we received, and verified your information, we will send you a booking confirmation by email, within a few hours. Usually this will included the reservation number from the serviced apartment, which you can use for check-in.
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  • 5. How do we pay for our serviced apartment?

    In most cases, you will be able to pay to the apartment directly. Depending on the country and apartment, and the period of stay, you will have to prepay one night or more in advance, or at check-out.
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  • 6. Why do I need to pay a deposit when I check-in into a serviced apartment?

    Most apartments especially in China do require a deposit, for miscellaneous charges like telephone, room service, or restaurant bills. For monthly stays, they require a deposit to guarantee that you stay for the contracted period, for which you have received a discounted rate.
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  • 7. Are utilities and included in the apartment rate?

    Usually, charges for electricity, water and gas are included for daily stays. For monthly stays, utilities may be fully included, included up to a certain limit, or not be included. Please do ask us if you are not clear whether the charges are included or not.
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  • 8. Are broadband internet charges included in the apartment rate?

    Usually, broadband internet charges are not included in the apartment rates, unless it is written that they are included. Please do ask us for more information.
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  • 9. Are service charge and taxes included in the apartment rate?

    We strive to post most rates inclusive of service charge and taxes, if any, included in the apartment rate. Please do ask us if you are not sure.
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  • 10. Why do you require Credit Card information, if we are going to pay in cash at the apartment?

    Most apartments require some sort of guarantee, e.g. your Credit Card number, so they will be confident to hold the room for you after 6pm, and to ensure themselves against no-shows or late cancellations.
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  • 11. Is my Credit Card information safe?

    Absolutely. You can provide your Credit Card information to us over by phone, fax or by book ing safely online - your information will be transmitted using Secure Socket Layer international 128-bit encryption standard. Credit Card information will not be stored on our servers. For your own safety, don��t send your Credit Card details unencrypted by email or instant messenger.
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  • 12. Are my personal details safe?

    Besides the usual information that the apartments require for booking, we will never share your information with any third parties.
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  • 13. Can I cancel my reservation free of charge?

    You can cancel your reservation free of charge, up to a certain date before your arrival, according to each apartment��s cancellation policy. After that, the serviced apartment might charge one night as a fee for no-show or cancellation, but some apartment may charge the full amount from your credit card. Please see the property details and contact us for any question.
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  • 14. How much is booking through Serviced Apartments Asia.com?

    Booking through Serviced Apartments Asia.com is free of charge. Whether you stay for one day or one year, you do not pay any booking fee and no agency commission to us.
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  • 15. What are Serviced Apartments?

    Serviced Apartments are the preferred temporary accommodation solution for expatriates, business travelers, groups, and families.
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  • 16. What is the difference between Serviced Apartments and Hotels?

    Living in Serviced Apartments or Executive Residences combines the advantages of two kinds of accommodations: Hotels and apartments. In some places, like United Arab Emirates (UAE) Kuwait, Oman, and other Middle Eastern countries Serviced Apartments are called Hotel Apartments. Corporate Housing is another term used the United States, but seldom in other parts of Asia. Serviced Apartments usually provide a kitchen or kitchenette.
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  • 17. Why stay in Serviced Apartments?

    On the one hand you have the flexibility of staying in luxury hotels, and enjoy services like daily housekeeping, laundry, room services, and some or all facilities like restaurants, business center, fitness center, massage and Spa. On the other hand you will appreciate the privacy and convenience of luxury apartments, as most apartments come with state-of the art cooking facilities, kitchen or kitchenette. If you need the space that comes with large livings rooms, and want to listen to music DVD player with surround sound system, and find the Presidential Suite of the local hotel is booked or not affordable - book a Serviced Apartment with us!
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  • 18. What is the average length of stay in Serviced Apartments?

    Serviced Apartments are used for short-term rentals of one-day and up, extended stays of executives on business trips taking a week or two, and monthly stays.
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  • 19. Are Serviced Apartments used for monthly stays?

    One of the major target groups of most Serviced Apartments are professionals sent for project assignments that last for several months, when the exact length of stay cannot be determined. Serviced Apartments Asia.com offers you discounted monthly rates, sometimes even reasonable weekly or bi-weekly rates, so your stay will be considerably cheaper than staying in a hotel of a similar standard.
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  • 20. I have a large group to accommodate, for a holiday, or a project.

    If you are a group, like a project team going to places in Asia for meetings, projects, or incentive trips, you will find our staff most knowledgably and helpful to find you the right accommodation at the best price - most of the time, special group discounts are available through us. We know that your schedule, length of stay, and number of room nights or room types might have last-minute changes - just let our efficient team handle your bookings. We are good at it.
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  • 21. Are Serviced Apartments suitable for students?

    Even students book their stay with us, e.g. when they study abroad or need a place to stay while doing their internship with international companies in Shanghai, Beijing, or other cities in Asia. But please note that Serviced Apartments are naturally more expensive than non-serviced apartments rented from individual landlords.
  • 22. If I want to stay a year or more, is a Serviced Apartment good for me?

    Many expatriate managers of Multinational companies (MNCs), and their families, prefer to stay in Serviced Apartments over rental apartments, even for yearly stays, as Serviced Apartment and Serviced Villa compounds provide best security, and because traditionally ther were the only places to provide accommodation for foreigners together with hotels, in places like China. These legal requirements are no longer valid, and the boom in privately owned real-estate has provided alternatives like luxurious furnished apartments leased from individual landlords. Still, many expatriates still prefer to stay in Premium Serviced Apartment or Villa compounds, where they live in a community with other foreigners, enjoy their activities, and have much better security.
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  • 23. Can I use a Serviced Apartment just for my vacation?

    Serviced Apartments, also called Hotel Apartments, Apart Hotels or Apartotels, are now a popular choice of families or groups of friends, who would like to stay together at their vacation or business trips.
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  • 24. How can I find the best apartment for myself?

    Before looking for an apartment, please make sure to make a mental list of all your requirements in terms of location, size, facilities, and your budget. Finding the right place may take some time - more time than looking for a simple hotel room. Our team knows our all our member apartments very well. We will be more than happy to help you finding the most suitable place for you to stay. Just contact us!
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  • 25. Can you help me finding the right apartment?

    We are glad to assist you selecting the most suitable apartment. Then, booking is the easy part. Just call us, to +86-21-5109 9280, send us an email to marketing [at] tomuco.com, or register online, then book the apartment after login in with your user name and password. Booking Apartments is the easy part. Just call us, to +86-21-5109 9280, send us an email to marketing [at] tomuco.com, or register online, then book the apartment after login in with your user name and password.
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  • 26. What are the diamond ratings on Serviced Apartments Asia.com?

    The Diamond ratings proprietary rating system of Serviced Apartments Asia.com. It is not a star rating, we rate properties according to which part of the pricing segment they fall into: One Diamond: Lower price segment, often used for more economic serviced apartments. Two Diamonds: Apartment in the lower medium range of rates. Three Diamonds: Apartment in the higher medium range of rates. Four Diamonds: Highest price segment, lavish and luxury apartments.
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  • 27. Can I list my apartments on your website?

    We always welcome good properties to become a member of our websites. Please send us more information. Currently we do only list apartments which are managed by one single management group, not individually managed and owned apartments.
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